3ds max 2009 keeps crashing? Here is the solution:

For some time I’ve been experiencing a lot of problems with 3ds max design 2009; 8 out of 10 times when I was panning or zooming, max was crashing and I was losing more time waiting for it to restart than I was spending on the actual work.

The first thing that crossed my mind was that it might have been a hardware problem; either the ram memory or the video card. However, it couldn’t have been a hardware malfunction since I had the same problem with all the 5 workstations (identical configurations) in our office. I have updated the drivers with the latest versions, but nothing seemed to solve the problem.

Today when I was talking to a friend of mine this subject came up and he told me that he had been having the same problem, but unlike me he managed to solve it. Apparently it all had to do with the “view cube” and after disabling it, max doesn’t crash every 15 seconds.
I checked this out first thing when I got back to the office, and to my surprise, it did the trick.

Therefore if you are using 3ds max 2009 and the software crashes when zooming or panning in the viewports, than the solution to your problem is to disable the viewcube.
You can do this by renaming the file called “AutoCamMax.gup” located in “program files, autodesk, 3ds max 2009, stdplugs”. (You can delete it as well, but just in case for some reason you decide you want this back, renaming it is the way to go).

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  1. Paulius says:

    Hi, great tip! Had the same problem and just solved it with your help.

    NOTICE: there is no need to rename/delete that file. Simply disable viewcube by going to Views; Viewcube ; Configure… and untick Show the ViewCube. That’s more elegant way to do that.

  2. You certainly deserve a beer for this great bit of photo retouching advice. Please keep these quality tips coming !

  3. max1 says:

    3ds max 2009 has been doing the same thing with me as well. Whenever I want to zoom or rotate in the viewport max will crash and it’s very annoying. Thanks for the tip.

  4. Velocity Kendal says:

    I dont think disabling the cube in Max fully cripples it.
    Also I believe the mouse scroll wheel can cause conflicts although I cant find the thread that talked about that anywhere now.

  5. Interesting…
    For me, disabling the viewcube solved the problem. If you have more details, please let us know.

    Thanks for commenting.
    Best regards,

  6. jackie says:

    yes,disabling the viewcube help me also.

  7. Thanks a lot! It seems that you helped me to solve this annoying problem.It realy drove me crazy

  8. Neil says:

    You’ve just saved my life. I cannot thank you enough for sharing this tip, Max Design 2009 was driving me crazy with this problem and I was about to fake my own death to avoid telling a client I couldn’t complete their work! Massive thanks to you dude!

  9. Leonoremio says:

    yeah, all these tricks help a little, I can navigate the program for about 5 min now, better than 1 min. Still not ideal at all.

    The trouble is when using the scrolling wheel to zoom. It crashes again. Does anyone else have some suggestions?

  10. qasam says:

    i also getting problem when i doing final rendering in max 9 not 2009 pc config is amd athlon 2 3 gb ram asus mb please help

  11. Fenriks says:

    Thought I’d strike up another problem and see if anyone’s got the solution. I’ve got the 64-bit version of 3ds max Design 2009 and every time I go to utilities, open up the reactor and try to preview animation the whole program crashes. I’ve tried installing the hotfixes but no success so far. Halp?

  12. John says:

    God bless you man, I had this problem also and I took your advice…and it works great, no more crashing for me any more:))

  13. parvinder says:

    great man…..thank u//:-)

  14. Alooosh says:


  15. enrique says:

    man you have no idea what you have done for me… i have been with this problem for over a year!! thanks a lot!!

  16. Not impo says:

    I don’t know what can i say to … you really save me WOW..thank you a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot a lot

  17. Tato says:

    Hey, I tried this and did not work, kept crashing with panning and zooming. Then I read about installing the 3ds max Design 2009 Service Pack 1 (SP!) and all is working fine now! Thought I’d share this in case someone else could not solve their problem, like I was. Cheers.

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